Category: Research

The COPC Blog

GUEST POST: Employee Engagement Research & Knowledge Management Software
October 28, 2022

GUEST POST: Employee Engagement Research & Knowledge Management Software

The Role of Research on CX Operations & Best Practices
May 31, 2022

The Role of Research on CX Operations & Best Practices

Customer Experience: Observations from the Field
March 4, 2022

Customer Experience: Observations from the Field

COPC Inc.’s Global Benchmarking Series, 2022 
February 11, 2022

COPC Inc.’s Global Benchmarking Series, 2022 

Announcing the Release of the 2018 CXMB Series Consumer Edition
September 25, 2018

Announcing the Release of the 2018 CXMB Series Consumer Edition

Key Findings from New Research Report — CXMB Industry Insights:  Financial Services
May 22, 2018

Key Findings from New Research Report — CXMB Industry Insights: Financial Services

The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series Available Now!
April 3, 2018

The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series Available Now!

Announcing the Release of the Executive Summary for the 2017 CXMB Series Corporate Edition Report
February 8, 2018

Announcing the Release of the Executive Summary for the 2017 CXMB Series Corporate Edition Report

The Latest In CX-Related Consumer Research, Available Now!
October 10, 2017

The Latest In CX-Related Consumer Research, Available Now!

Announcing the Executive Summary for the 2017 CXMB Series Consumer Edition Report
July 21, 2017

Announcing the Executive Summary for the 2017 CXMB Series Consumer Edition Report

Infographic: Retail Customer Care and Brand Loyalty Insights
June 22, 2017

Infographic: Retail Customer Care and Brand Loyalty Insights

Summary Available for 2016 CXMB Survey Corporate Edition
January 6, 2017

Summary Available for 2016 CXMB Survey Corporate Edition

New Industry Survey Focuses on Travel & Hospitality
November 16, 2016

New Industry Survey Focuses on Travel & Hospitality

CXMB Results: Consumer Perception of Customer Care Has Improved in 2016
November 3, 2016

CXMB Results: Consumer Perception of Customer Care Has Improved in 2016

2016 CXMB Series, Consumer Edition
August 18, 2016

2016 CXMB Series, Consumer Edition

COPC Inc. Retail Infographic
June 16, 2016

COPC Inc. Retail Infographic

Where Brand Promise and Operations Intersect
June 2, 2016

Where Brand Promise and Operations Intersect

COPC Inc. Discusses CXMB Survey Results in San Diego
May 23, 2016

COPC Inc. Discusses CXMB Survey Results in San Diego

Companies and Consumers See Things Differently in How Well Service is Provided
January 21, 2016

Companies and Consumers See Things Differently in How Well Service is Provided

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience
January 3, 2016

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience