October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
August 1, 2022
Three Types of Contact Center Data for Business Intelligence
May 31, 2022
The Role of Research on CX Operations & Best Practices
April 1, 2022
Leveraging AI-driven Customer Experience Management Software to Boost CX Quality
March 11, 2022
The Great Reinvention
March 4, 2022
Customer Experience: Observations from the Field
February 11, 2022
COPC Inc.’s Global Benchmarking Series, 2022
January 21, 2022
Best Practices for Recruiting, Hiring and Training
December 17, 2021
Why Your 2022 Human Resources Plan Needs to Include Mental Health
November 19, 2021
Conversations with Clients: Joe Benevides, Plus Relocation
October 22, 2021
Conversations with Clients: Kyla Starks, Transcom
October 13, 2021
3 Best Practices for Emerging Outsourcing Priorities
July 23, 2021
COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services
June 16, 2021
3 Vital Insights to Crack the Customer Experience Code
June 10, 2021
The Top 3 Vendor Management Priorities Explained
April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
March 31, 2021
Know These 4 Customer Experience Benchmarks to Succeed in 2021
August 31, 2020
Do you understand the value of resolving a call?
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
April 27, 2020
Improving the Effectiveness of Your Rapid Response
April 20, 2020
Sunshine Financial Service
Committed to Excellence
March 23, 2020
How to Move to a Work-At-Home Model When a Rapid Response is Required
December 9, 2019
COPC Inc. China User Group Annual Meeting
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2
September 5, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I
August 21, 2019
Focusing on Service Journeys
July 5, 2019
Batting for the Middle Order
June 11, 2019
COPC Inc. Shanghai Client Seminar a Huge Success
June 6, 2019