Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. It can also be an opportunity to boost the Net Promoter Score (NPS). …
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High quality information is one of the most important areas that contributes to an organization’s success. High quality information supports decision making and helps organizations to plan, to develop strategies…
Customer loyalty for banks means big business. How banks handle their customer service journeys plays a big part in driving that loyalty. Our CX Research team recently interviewed more than…
