The COPC Blog
May 31, 2022
The Role of Research on CX Operations & Best Practices
The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. The latest updates, announced in August 2021,...
April 13, 2022
Using Channel Strategy to Influence Customer Satisfaction
Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. It can also...
February 11, 2022
COPC Inc.’s Global Benchmarking Series, 2022
High quality information is one of the most important areas that contributes to an organization’s success. High quality information supports...
January 22, 2021
Banking and Customer Loyalty: Understanding the Relationship with Self Service Technology
Customer loyalty for banks means big business. How banks handle their customer service journeys plays a big part in driving...