August 10, 2016
September 15, Fairfield, CT
COPC Inc. will be hosting a Customer Journey Mapping Workshop –
From Theory to Reality.
In this information-packed, four-hour workshop, Paul Shuga, Vice President, COPC Inc., will lead a discussion on the what, why, and how of customer journey mapping. The workshop will be presented to the SOCAP New York Metro Chapter and is open to both SOCAP members and non-members. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. For more information, go to https://bit.ly/2b8Bt7R.
September 18-20, Austin, Texas
COPC Inc. will be exhibiting and presenting at the Execs In The Know Customer Response Summit in Austin, at the JW Marriott hotel. On Monday, Sept 19, COPC Inc. will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. The CXMB Series, a survey collaboration between Execs In The Know and COPC Inc., is published bi-annually and features both Corporate and Consumer Editions.
September 25-28, Hollywood, Florida
COPC Inc. will be participating at the International Airlines Reservations Executives (IARE) Annual Conference to be hosted at the Margaritaville Beach Resort Hotel in Hollywood, FL. On Monday, Sept 26 at 10:15 am, Judi Brenstein, Vice President, COPC Inc., will be presenting selected results from a recently released consumer study. This research, which targets the travel and hospitality industry, was conducted by COPC Inc. and research partner Execs In The Know. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience. See the complete event agenda.
September 29, Kuala Lumpur, Malaysia
COPC Inc. will be participating at the Contact Centre Association of Malaysia (CCAM) 6th edition of the National Contact Centre Conference (NCCC) on 29thSeptember 2016 at Hotel Istana. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.” Andrew Crenshew, COPC Inc., will be presenting latest best practices and industry observations in a keynote presentation for more information, go to https://bit.ly/2bXdagv.
October 24-26, Sydney, Australia
COPC Inc. will be participating at the conference Driving Digital Transformation to Manage Disruptive Innovation and Transform Customer Experience. The event will be held on 25-26 October at the Intercontinental hotel in Sydney. On October 24 is a pre-conference workshop, Ian Aitchison, Chief Executive Officer Asia Pacific, COPC Inc., will be presenting: Implementing Effective Customer Journey Mapping for Excellent Customer Experience. For more information about this workshop, go to https://bit.ly/2bd9vYw.
August 19: Auckland, New Zealand
Ian Aitchison, Chief Executive Officer, COPC Asia Pacific Inc., presented at the Contact Centre Institute of New Zealand 2016 Conference: Evolve the Customer Experience With a Taste of Techo. Aitchison presented “Mapping the Customer Journey.” He showed how to link touchpoints to improve the customer experience and how to avoid common pitfalls.
June 27: Las Vegas, Nevada
COPC Inc. exhibited at the 17th annual Call Center Week at The Mirage Hotel. Come see us at the show next year.
June 7: Toronto, Canada
COPC Inc., together with Execs In The Know, presented at the CXMB Workshop on Tuesday, June 7, hosted at RBC, the largest financial institution in Canada. The event featured keynote speaker Cathy Honor, senior vice president and head global contact centres, who shared RBC’s story on their journey to rethink their business model and the technological, cultural and leadership changes that made it possible. COPC Inc. discussed the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. and Execs In The Know.
May 23-24, Miami, FL
Kathleen Jezierski, president and chief operating officer at COPC Inc., presented on Monday, May 23 at the Customer Experience Exchange Retail in Miami, Florida. Her session was called “The Customer Experience: Where Brand Promise and Operations Intersect.” The discussion included insights from consumer research conducted by COPC Inc. and a case study of a large U.S.-based retailer. More information about her presentation coming soon.
May 19, Auckland, New Zealand
Ian Aitchison, CEO Asia Pacific Region for COPC Inc., presented at a lunch seminar hosted by the Contact Centre Institute of New Zealand (CCiNZ), to discuss some of the common pitfalls associated with customer journey mapping.
May 4, San Diego, CA
COPC Inc. and Execs In The Know presented at the CXMB Workshop, examining the findings of the Customer Experience Management Benchmark (CXMB) report. The event was hosted at the corporate office of Petco in San Diego Read the Executive Summary of the Corporate Edition of the CXMB survey.
April 26, 2016, Phoenix, AZ
COPC Inc. presented at the IARE Symposium in Phoenix, on Tuesday, April 26. Judi Brenstein, vice president, client services, provided an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. and Execs In The Know. Judi’s presentation will be posted soon.