June 6, 2019
Why Complexity Is Killing Your Customer Experience
May 2, 2019
COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series
February 22, 2019
Importance of Community
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
September 25, 2018
Announcing the Release of the 2018 CXMB Series Consumer Edition
May 22, 2018
Key Findings from New Research Report — CXMB Industry Insights: Financial Services
May 16, 2018
Three Questions To Ask Yourself To Understand What Customers Really Want
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
April 6, 2018
Emphasizing Customer-Focused Metrics in Non-Voice Channels
April 3, 2018
The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series Available Now!
February 8, 2018
Announcing the Release of the Executive Summary for the 2017 CXMB Series Corporate Edition Report
October 27, 2017
Part Four of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 26, 2017
Part Three of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 25, 2017
Part Two of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 23, 2017
Part One of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 10, 2017
The Latest In CX-Related Consumer Research, Available Now!
July 21, 2017
Announcing the Executive Summary for the 2017 CXMB Series Consumer Edition Report
July 5, 2017
Ask the Experts Blog Series: Recruiting, Hiring and Training for CX Operations
June 22, 2017
Infographic: Retail Customer Care and Brand Loyalty Insights
May 1, 2017
The Value of Listening: How feedback can be an opportunity to bring brand image to life
March 28, 2017
New Customer Experience Survey Reveals Many Opportunities for Corporate Program Improvements
February 8, 2017
Interview: Ian Aitchison on Qantas Talking Business
January 19, 2017
COPC Inc. Recommends A Focus on Issue Resolution
January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition
December 1, 2016
Attend our Travel Industry Webinar on December 6th
November 16, 2016
New Industry Survey Focuses on Travel & Hospitality
November 3, 2016
CXMB Results: Consumer Perception of Customer Care Has Improved in 2016
August 18, 2016
2016 CXMB Series, Consumer Edition
August 4, 2016
Inbound and Outbound Converge in the New Contact Center
June 16, 2016
COPC Inc. Retail Infographic
June 2, 2016
Where Brand Promise and Operations Intersect
May 25, 2016
Quality Series: Expand the Quality Process to Capture Business Intelligence
May 23, 2016