July 23, 2021
COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services
June 16, 2021
3 Vital Insights to Crack the Customer Experience Code
June 10, 2021
The Top 3 Vendor Management Priorities Explained
April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
March 31, 2021
Know These 4 Customer Experience Benchmarks to Succeed in 2021
August 31, 2020
Do you understand the value of resolving a call?
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
April 27, 2020
Improving the Effectiveness of Your Rapid Response
April 20, 2020
Sunshine Financial Service
Committed to Excellence
March 23, 2020
How to Move to a Work-At-Home Model When a Rapid Response is Required
December 9, 2019
COPC Inc. China User Group Annual Meeting
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2
September 5, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I
August 21, 2019
Focusing on Service Journeys
June 11, 2019
COPC Inc. Shanghai Client Seminar a Huge Success
June 6, 2019
Why Complexity Is Killing Your Customer Experience
May 2, 2019
COPC Inc. Welcomes Clients to Beijing for China’s First Seminar in 2019 Series
February 22, 2019
Importance of Community
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
September 25, 2018
Announcing the Release of the 2018 CXMB Series Consumer Edition
May 22, 2018
Key Findings from New Research Report — CXMB Industry Insights: Financial Services
May 16, 2018
Three Questions To Ask Yourself To Understand What Customers Really Want
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
April 6, 2018
Emphasizing Customer-Focused Metrics in Non-Voice Channels
April 3, 2018
The 2017 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series Available Now!
February 8, 2018
Announcing the Release of the Executive Summary for the 2017 CXMB Series Corporate Edition Report
October 27, 2017
Part Four of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 26, 2017
Part Three of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 25, 2017
Part Two of a Four-Part Series: Taking a Customer-Centric Approach to Channel Strategy
October 23, 2017