October 10, 2017
The Latest In CX-Related Consumer Research, Available Now!
July 21, 2017
Announcing the Executive Summary for the 2017 CXMB Series Consumer Edition Report
June 22, 2017
Infographic: Retail Customer Care and Brand Loyalty Insights
May 1, 2017
The Value of Listening: How feedback can be an opportunity to bring brand image to life
March 28, 2017
New Customer Experience Survey Reveals Many Opportunities for Corporate Program Improvements
February 8, 2017
Interview: Ian Aitchison on Qantas Talking Business
January 19, 2017
COPC Inc. Recommends A Focus on Issue Resolution
January 6, 2017
Summary Available for 2016 CXMB Survey Corporate Edition
December 1, 2016
Attend our Travel Industry Webinar on December 6th
November 16, 2016
New Industry Survey Focuses on Travel & Hospitality
November 3, 2016
CXMB Results: Consumer Perception of Customer Care Has Improved in 2016
August 18, 2016
2016 CXMB Series, Consumer Edition
August 4, 2016
Inbound and Outbound Converge in the New Contact Center
June 16, 2016
COPC Inc. Retail Infographic
June 2, 2016
Where Brand Promise and Operations Intersect
May 25, 2016
Quality Series: Expand the Quality Process to Capture Business Intelligence
May 23, 2016
COPC Inc. Discusses CXMB Survey Results in San Diego
April 19, 2016
Quality Series: Focus on Systemic Issues Impacting Performance
March 25, 2016
Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors
March 4, 2016
Quality Series: Change Your Quality Program to Improve Customer Satisfaction
February 4, 2016
COPC Inc. Announces Updated COPC Standard and New Name
January 21, 2016
Companies and Consumers See Things Differently in How Well Service is Provided
January 3, 2016