Class Listings

COPC Inc. offers an extensive global training program to create a foundation for high performance management. We have more than 300 hours of curriculum focusing in areas such as call center and customer experience management best practices, data analytics and Lean Six Sigma for contact centers. Public training classes are offered in 14 countries and various languages. Private training is ideal at your work location if you have 10 or more staff who need training. This will be customized using your company’s data and examples. Online training is offered for a convenient modular approach with the ability to train according to your schedule.  For questions or assistance with the COPC® Training Center, email to