COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification. Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.
All Customer Experience Training is delivered in accordance with governmental health guidelines and controls.
- IN-PERSON TRAINING (offered both publicly and privately) is highly interactive featuring real-world examples designed for immediate application. Private training is ideal for 10 or more individuals and can be held at a location of your choosing. Private training provides the opportunity to enhance course materials using your company's own data and examples. firstname.lastname@example.org
- VIRTUAL TRAINING (offered both publicly and privately) provides the same level of quality and value as In-Person training, while affording greater flexibility and reduced costs due to no travel and lodging requirements. Like private In-Person Training, private Virtual Training provides the opportunity to enhance course materials using your company's own data and examples. email@example.com
- ONLINE TRAINING is offered in a convenient modular approach with the ability to train according to your own schedule and at your own pace. firstname.lastname@example.org
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