Class Listings

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification. Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.

All Customer Experience In-Person Training is delivered in accordance with governmental health guidelines and controls.
 
  • IN-PERSON TRAINING (offered both publicly and privately) is highly interactive featuring real-world examples designed for immediate application. Private training is ideal for 10 or more individuals and can be held at a location of your choosing. Private training provides the opportunity to enhance course materials using your company's own data and examples.
  • VIRTUAL TRAINING (offered both publicly and privately) provides the same level of quality and value as In-Person training, while affording greater flexibility and reduced cost thanks to no travel and lodging requirements. Like private In-Person Training, private Virtual Training provides the opportunity to enhance course materials using your company's own data and examples.
  • ONLINE TRAINING includes a broad range of course options and is offered in a convenient modular approach with the ability to train according to your own schedule and at your own pace.
For questions or assistance with In-Person or Virtual Training, email us at info@copc.com.
For questions or assistance with Online Training, email us at help@copctraining.com.
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